I swear to god, airlines WIND ME THE **** UP.
It's holiday season again so feel free to hijack this thread with your assorted holiday-related woes. Meantime, I need a whinge.
I booked flights to Athens with KLM - who had been recommended to me by my bf who has made that journey countless times - and all was well. Departing 27 July, returning 26 August.
Then Smashing Pumpkins decided to announce a gig in Athens on 29 August. Fab. So several weeks ago I call up KLM to rearrange my return flight to 30 August. This change is subject to a 75 euro fee, as expected. As I made my initial booking on their website using my Maestro card, which they cannot accept over the phone in their little corner of the world, I give my credit card details. My card shall be charged, and I shall recieve an email confirming the change.
Done? Naw, it just never manages to be that simple. Here I am, the day before I'm due to depart, having made my FOURTH phone call to these mother****ers, still trying to get them to take some money from me. I've never seen a company so reluctant to take my money in all my life. This might be the first time in my life that I will actually JUMP FOR JOY when I see a charge going through my credit card. I wouldn't be bothered, were it not for the fact that the booking doesn't become 100% confirmed until paid for. The last thing I need is to turn up at the airport and be told "naw, nae flight for you"
The ****tiest thing about this is that I'm just too damn POLITE over the phone. When I've got that operator on the other end, being all nicey-nicey, I just can't find the strength in me to get worked up into a "LET ME SPEAK TO YOUR SUPERVISOR" style rage. I did try to pull off the "can I please just wait on the phone until this is sorted out" line but they were having none of it. So here I am, no further forward than I was god-knows-how-many weeks ago. It's the waiting game again. I'm like the obsessed ***** whose bf doesn't call, sitting refreshing my email and wondering what I did to deserve this.
PS- any tips for assertiveness would be vastly appreciated. I'm giving them an hour before I call again. If I could find the balls in me to give them a total reaming over the phone, that'd be handy.