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04-20-2007, 05:03 PM
|  | SKINNY LIKEA BITCH SHOULD | | Join Date: Jan 2007 Location: and all the stars looked just like little fish
Posts: 883
| | Quote:
Originally Posted by thumbscrew  I would ask to use Robert De Niro's character "Travis" from Taxi Driver  | haha or Samuel L. Jackson's character from Pulp Fiction. |
04-20-2007, 10:28 PM
|  | died for your sins | | Join Date: Apr 2006 Location: nailed to the cross
Posts: 1,291
| | | there are companies who run 'americanisation' services for indian call centtre operations, provide vocal training, suggest american names, etc.
we won't hire anyone without really good english language skills, and the worst person on our team speaks english as his first language... and we don't hire graduates here. nothing worse than training someone for three months then them buggering off to get a proper job.
Our call centre is in NZ and got outsourced from Australia. I don't think it makes a blind bit of difference, except if someone asks for the closest whatever to them i don't know the suburbs of their city off by heart. That said, if i grew up in perth i wouldn't know where the fuck chatswood was in sydney so, yeah.
I took a complaint yesterday about the international outsource, and he was giving me all of this nationalistic bullshit about how australian business should say in australia. I found myself biting my tongue from replying that that business would still be in australia if the australian company who had the contract for the call centre had done their job properly...  |
04-21-2007, 04:47 AM
|  | I like pie | | Join Date: Apr 2006 Location: Belgium
Posts: 2,704
| | | Rhapsody support line a couple days ago (because they're fucking ripping me off fucking bastard) and it was this Indian guy and I couldn't understand him!
seriously. it was terrible because this wasn't just something I could "mhhhm" my way through, I actually needed to understand what he was saying because it's an important money matter
and I had to spell my email address about 6 times before he finally found my account. fucking shit. I was annoyed because I was calling to America from Belgium and it's fucking expensive |
04-21-2007, 04:55 AM
|  | fired... rehired | | Join Date: Apr 2006 Location: ½ asleep in frog pyjamas
Posts: 2,159
| | Quote:
Originally Posted by ThePrude I had a funny/weird experience with tech support today (Symantic Norton Antivirus)
Anway, I had to call 3 different times, and I ended up speaking to about 6 different agents. They were all obviously from India, but they all had such "American" sounding names like "John", "Peggy", "Alice" and "Dave".
These are obviously not their real names...but I think the reason Symantic re-baptised them is that the average middle American would be scared off if they heard names like "Rajvinder" or "Arun" or "Baljit".
I felt bad for them...it must be humiliating having to hide your real name. |
sorry, Arun was too busy yesterday helping me activate my corporate Blackberry.
The idiot in the morning who's name I didn't care enough to listen to couldn't get it through his skull that the scan to email function of the multifunction device wasn't working. NO SCANNING. get me??
I swear I spend half my day yelling at the ironically named european IT call centre. located conveniently nowhere near where I am, despite the number being internal.
__________________ Gentlemen, you can't fight in here! This is the War Room. |
04-21-2007, 12:07 PM
| | meaning is the old black | | Join Date: Apr 2006 Location: circa 1996
Posts: 1,405
| | | I teach ESL at a center that is getting more and more Saudis.
Just about every Saudi we have is named some version of Abdul. We started forcing them to pick English names cos otherwise we'd have 10 people reply to the name Abdul.
They aren't pissed about it. Except for the guy we named George. He wants a name refund. |
04-21-2007, 01:50 PM
|  | ... | | Join Date: Apr 2006 Location: Toronto
Posts: 11,815
| | Quote:
Originally Posted by Rat Face Did you know, just for those people tio have that call center job, they are required to have a bachlors degree for it? | for some call centres, if it's proper techincal support but if it's just a generic call centre, any chump can get a job.
i've worked in a few call centres, an airline and ticketbastard. both sucked ass and both payed shit.
__________________ nothing builds character quite like sodomy |
04-22-2007, 02:10 AM
|  | girl who bought the world | | Join Date: Apr 2006 Location: singapore
Posts: 1,261
| | | from my experience, most indians have better english what i hear americans speak on television. get over the accent and listen properly. | | Thread Tools | | | | Display Modes |  Linear Mode | 
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