why does dell hire people in india to do the customer service for americans? i called them and couldnt understand a thing they said, it was quite frustrating

I guess because they're cheaper to employ and intelligent. It's quite sad though.

I send anyone who can't understand English through to interpretive services. Because I'm the one answering phones to people who have just emigrated from like Afghanistan and shit and want the internet.

Mostly the interpreters are just as hard to understand as the customer.

The phone sucks because at least face to face you can play charades.

__________________

I had a similar exp. today as well...i was changing some flight reservations through Expedia..and i kept having to call back because they would never send me my Email confirmation to confirm my updated flight...and each time i explained what my problems was..they all answered with the exact same response, in a generic sounding accent. It really pissed me off, because they couldnt understand fully what my problem was..so then i asked to speak to a manger of some sort...AND SHE WAS THE EXACT SAME WAY!!

It only pisses me off because there are a million Americans looking for jobs..but alot of companies outsource their work.

Whatever though, right? Im still pissy from the situation though.

This makes me laugh.